Fash Fashion E-Commerce Group

The Project:

Supporting the business through its journey from 2 brands and circa £300m turnover to 14 brands and almost £2bn p.a. turnover whilst maintaining double digit EBITDA

Outputs:

• Delivered >£3m p.a. benefit through assessment and improvement of returns and refunds process

• Delivered >£6m p.a. benefit and 2 week lead time reduction (20-50%) through digitising and standardising product ordering process

• Delivered a 24% revenue uplift on a sample of styles by implementing a machine learning tool

• Reduced unpublished (unsellable) stock levels whilst increasing operational pick efficiency

• Reduced group business overhead costs by >£2m through redundancy and restructure of teams whilst continuing to operate safely

• Led a strategic business wide assessment of options to improve customer experience in North America

• Led the search for the groups’ first 3PL provider to operate one of the brands’ fulfilment activities

• Delivered improvements to the groups’ supply chain processes and governance in response to a mandate from government to address malpractice in the UK garment supply chain